Last Updated: November 17, 2025
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the Wellness Lounge by TK website (wellnesslounge.com.pk), operated by [Your Legal Business Name, e.g., TK Enterprises] (“us”, “we”, or “our”).
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
1. General Conditions and Scope
Acceptance: By placing an order with Wellness Lounge by TK, you warrant that you are at least the age of majority in your province or place of residence in Pakistan, or that you are the age of majority in your province or place of residence and you have given us your consent to allow any of your minor dependents to use this site.
Accuracy: We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions.
Modification: We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
2. Products and Services
Availability: All products are subject to availability. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.
Product Descriptions: We have made every effort to display as accurately as possible the colors and images of our products that appear on the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
Pricing: All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. Prices displayed are exclusive of any applicable sales tax (GST/PST) unless explicitly stated otherwise.
3. Order, Payment, and Billing
Order Acceptance: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
Payment Methods: We accept the following payment methods:
Cash on Delivery (COD) across Pakistan.
Bank Transfer/Online Payment (where available).
Credit/Debit Card payments (where processed via a secure third-party gateway).
Payment Authorization: For non-COD orders, you agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
4. Shipping and Delivery (Pakistan)
Processing Time: Orders are typically processed within [e.g., 2-3] business days, pending product availability and payment verification.
Delivery Time: Estimated delivery times are [e.g., 3-7] business days from the date of dispatch for major cities, and may be longer for remote or regional areas. These times are estimates only and are not guaranteed.
Risk of Loss: The risk of loss and title for items purchased pass to you upon our delivery to the carrier. We are not responsible for any delays, damage, or loss caused by the shipping carrier.
Address Accuracy: The customer is responsible for providing accurate and complete shipping details. If a package is returned due to an incorrect address provided by the customer, the customer will be responsible for re-shipping charges.
5. Returns, Exchanges, and Refunds
General Policy: Due to the nature of our wellness and consumable products, all sales are considered final once the product seal is broken or the product has been used.
Eligibility for Return (Unopened/Damaged): We will accept returns or exchanges only if:
The product is unused, unopened, and in its original, sealed packaging.
The product received is damaged, defective, or incorrect upon delivery.
The customer notifies us within 48 hours of receiving the product.
Procedure: To initiate a return, you must contact us at the details below. We may require photographic proof of the damage or defect.
Refunds: If a return is accepted, refunds will be processed via the original payment method or through an equivalent value store credit. COD refunds may be processed via bank transfer.
6. Intellectual Property
Copyright: All content published and made available on our site, including, but not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of our site, is the property of Wellness Lounge by TK and its creators and is protected by Pakistani and international copyright laws.
Trademarks: The name “Wellness Lounge by TK” and its logo are trademarks owned by [Your Legal Business Name]. Use of these without prior written consent is strictly prohibited.
7. Limitation of Liability
Wellness Lounge by TK, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law principles.
9. Contact Information
Questions about the Terms and Conditions should be sent to us at:
Website: wellnesslounge.com.pk
Email: info@wellnesslounge.com.pk
Phone/WhatsApp: +92 333 902 8337